We are committed to delivering a high standard of service to all clients. If you feel something hasn’t gone as expected, we encourage you to let us know so we can resolve the matter quickly and fairly.

If you have a concern, please contact our Branch Director, Hannah Jewitt, who will aim to resolve the issue promptly.

You can reach us via:

If you are not satisfied with the initial response, you may submit a formal complaint in writing.

Once received:

As Director, Hannah Jewitt will carry out a full review of the matter, including:

If you remain dissatisfied after receiving our final response, you may refer your complaint to our independent redress scheme:

The Property Ombudsman (TPO) Milford House, 43–55 Milford Street, Salisbury, SP1 2BP

You must contact the Ombudsman within 12 months of receiving our final viewpoint letter. The Ombudsman will carry out an independent review and issue a final decision.

All complaints are logged and retained for compliance, training, and service‑improvement purposes.